FAQ

We have the answer.

You can easily pay with cash here. We also accept EC, American Express, Diners Club, Mastercard and VISA from our cashless guests.

Thank you for not smoking in our hotel. However, if you feel the need to smoke, please use the outdoor areas of our hotel. If you enjoy your cigarette in our room, we will have to charge you a special cleaning fee of 250,00 EUR. For 250,00 EUR you could also treat yourself to a great spa visit with massages and wellness treatments.

Dogs, cats, mice and even pigs are welcome. For your companion on four paws, we charge a fee of 20,00 EUR per night.

We don't want to promise too much, but as a rule your car will be safe in our parking spaces or in the underground car park. We charge 24.00 EUR per parking space and night.

Good taste only. Our restaurant THE CLUB is located on the ground floor. You can enjoy our breakfast from Monday to Friday from 06:30 am to 10:30 am and on weekends and public holidays between 07:00 am and 11:00 am.

So that you don't have to go through the world creased, you can always borrow an ironing board and iron. Usually someone does it for you? No problem, we will gladly iron your clothes for a fee. You can find the price list in the wardrobe.

Please check out of your room by 11:00 am. You can leave your luggage free of charge in a locker in the Luggage Room in the basement -1. If you would like to stay longer in your room, please ask our team for a late check-out.

You couldn't find the minibar? We have the answer: there is none. Alternatively, we have our minishop in the hotel lobby open 24 hours a day. Here you can get drinks, snacks, and little surprises for the ones at home.

Now you just need to be 18 years or older and we welcome you to the GREFIS Spa. You'll find our spa on the third floor. If you're staying in one of our stylish rooms, you'll need to take the lift to the ground floor and the other lift back to the third floor. Touch the sky. Our heated rooftop pool is available to our spa guests all year round. Did you know that the entrance fee is included in the rate of our Junior Suites?

We won't leave you out in the rain! You can borrow an umbrella at our reception at any time.

If you need an adapter, please contact our team at any time. Alternatively, we have equipped the bedside sockets directly with USB ports.

We also like to brush our teeth in the morning and in the evening and don't want to be to blame for the next hole in your tooth, so you can always get a toothbrush from our team.

You forgot your razor at home? What a shame, it would have looked great in our bathroom. If you don't agree with us and still want to shave, you can get a shaving kit from our team.

With the evhcle app, you can book one of our e-bikes or e-scooters very easily. Just visit your App Store or GooglePlayStore and download the app, you will find all further information there.

We are happy that you are our guest! We are here for you 24 hours a day, day and night. If you need someone to talk to, need some information or have any other problem you want to share with us, you can always find us on the ground floor at the reception.

Everything is just awful? We have a variety of solutions to get you of your situation! Sweets and savouries are available in the minishop. You can get free emergency tampons from our team.

Pay a visit to our neighbours at the Erwin Sattler clock manufactory and immerse yourself in the world of fine timepieces. Here you can experience the history of the creation of a mechanical movement at first hand and choose your dream clock to take home: